TERMS & CONDITIONS

Empowering Technology, Simplifying IT

ALP IT Solutions Terms & Conditions

Last Updated: 12 August 2026

Welcome to ALP IT Solutions.

These Terms & Conditions govern your use of the ALP IT Solutions website at https://alp-it.co.za and purchases made through our online store.

By accessing or using our website, creating an account, placing an order or otherwise interacting with our online store, you agree to be bound by these Terms & Conditions, together with our:

Privacy Policy
Returns & Refund Policy
Cookie Policy

If you do not agree with these Terms & Conditions, please do not use our website or place an order through our online store.

Nothing in these Terms & Conditions is intended to exclude or limit any right or remedy that cannot lawfully be excluded or limited under South African law.

1. About ALP IT Solutions

ALP IT Solutions is a South African online retailer supplying computer hardware, components, peripherals, accessories, networking products, notebooks, computers and related IT products.

Legal/Registered Name: ALP IT Solutions
CIPC Registration Number: 2020 / 939572 / 07
Physical Address: 6 Alamein Street, Rustenburg, North West, 0299, South Africa
Telephone: +27 71 394 2559
General Enquiries: enquiries@alp-it.co.za
Returns: returns@alp-it.co.za
Website: https://alp-it.co.za
Business Hours: Monday to Friday, 09:00–17:00 South African Standard Time

ALP IT Solutions operates as an online business and does not operate a conventional retail storefront for customer collections.

2. Definitions

For purposes of these Terms:

“ALP IT Solutions”, “we”, “us” or “our”

Means ALP IT Solutions, the operator of this website and the retailer from whom products are purchased through the website.

“Customer”, “you” or “your”

Means the person or entity purchasing products from ALP IT Solutions or using our website.

“Website”

Means https://alp-it.co.za and all associated pages, functionality and services made available through the website.

“Product”

Means any physical product offered for sale through the ALP IT Solutions website.

“Order”

Means a request submitted by a customer to purchase one or more products through the website.

“Supplier”

Means a third-party supplier, distributor or fulfilment partner from whom ALP IT Solutions sources products.

“Fulfilment Partner”

Means a supplier, distributor, warehouse, courier or other third party involved in processing or delivering an order.

3. Using Our Website

You may use the website for lawful purposes only.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website, servers or systems.
Introduce malware, viruses or other harmful code.
Interfere with the operation or security of the website.
Attempt to obtain another customer’s account information.
Use automated systems to scrape or harvest website information without our permission.
Impersonate another person or entity.
Submit false or misleading information.
Use the website in a way that infringes another person’s rights.
Use the website for any purpose prohibited by applicable law.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers or business, subject to applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

Product names
Manufacturer information
Product descriptions
Technical specifications
Images
Compatibility information
Pricing
Availability
Warranty information

Much of the technical information relating to products is provided by manufacturers, distributors and suppliers.

Product specifications, images, colours, packaging and other details may change from time to time.

Where a product specification is important to your intended purchase, we recommend confirming the specification with us before placing your order.

Nothing in this section limits any consumer rights arising from inaccurate, misleading or materially incorrect product information.

5. Product Images

Product images are generally provided for illustrative purposes.

Where a product image differs from the actual packaging, colour or appearance of the product supplied, the manufacturer’s actual product specifications and packaging may apply.

We will take reasonable steps to ensure that product images and descriptions accurately represent the products being offered.

6. Product Compatibility

Customers are responsible for ensuring that products selected are suitable for their intended application where compatibility depends on the customer’s existing equipment or configuration.

This may include compatibility relating to:

Motherboards
CPUs
RAM
Graphics cards
Power supplies
Storage devices
Laptop accessories
Cables
Networking equipment
Operating systems
Other computer components

Where compatibility is unclear, please contact us before placing your order.

If you order a product that is technically unsuitable for your particular system or application, this may be treated as a customer ordering error rather than a defective-product claim, subject to applicable law.

7. Prices

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

We make reasonable efforts to ensure that pricing information is accurate.

Prices may change from time to time.

Where a pricing error occurs, we will take reasonable steps to correct the error.

If an order has been affected by a material pricing error, we will contact the customer and explain the available options, subject to applicable law.

No customer will be required to pay an amount higher than the price properly applicable to the transaction without their agreement where the law requires otherwise.

8. Promotions and Special Offers

Promotional prices and special offers may be subject to specific terms.

Where applicable, a promotion may specify:

Start and end dates
Product availability
Quantity limitations
Eligibility requirements
Other applicable conditions

Promotions cannot be combined unless expressly stated.

Nothing in a promotional term limits statutory consumer rights.

9. Product Availability and Supplier Stock

ALP IT Solutions operates an online retail and dropshipping model.

Product availability may depend on stock information supplied by our suppliers and fulfilment partners.

We make reasonable efforts to maintain accurate availability information, but stock can change before an order is fulfilled.

If a product becomes unavailable after an order has been placed, we will contact the customer and, where appropriate, offer options such as:

Waiting for stock
Selecting an alternative product
Receiving an applicable refund

Where the law requires a particular remedy, that remedy will apply.

10. Our Dropshipping and Fulfilment Model

ALP IT Solutions operates an online retail model in which products may be sourced and fulfilled through third-party suppliers and fulfilment partners.

This may mean that a product is dispatched directly from a supplier or distribution facility to the customer.

Our use of suppliers and fulfilment partners does not change the customer’s purchase relationship with ALP IT Solutions.

Where necessary to fulfil an order, we may provide relevant customer information to the supplier, fulfilment partner or courier in accordance with our Privacy Policy.

11. Orders

To place an order, you must provide accurate and complete information.

This may include:

Your name
Email address
Telephone number
Billing information
Delivery address
Payment information required by the applicable payment provider

You are responsible for checking your order details before completing your purchase.

12. Order Confirmation

After placing an order, you may receive an electronic order confirmation.

An order confirmation confirms that we have received your order request.

Receipt of an order does not necessarily mean that the product has been dispatched or that every aspect of the order has been finally confirmed.

Where an issue arises with stock, pricing, payment, fraud prevention or another material aspect of an order, we will contact you and handle the matter in accordance with applicable law.

13. Acceptance and Cancellation of Orders

ALP IT Solutions may decline or cancel an order where reasonably necessary, including where:

A product is unavailable.
A material pricing or product-description error has occurred.
Payment has not been successfully received.
A transaction appears fraudulent.
The customer has provided materially incorrect information.
The order cannot reasonably be fulfilled.
Cancellation is otherwise permitted by applicable law.

Where an order is cancelled and a refund is due, the applicable amount will be refunded in accordance with our Returns & Refund Policy and applicable law.

We will not use this clause to unlawfully avoid a consumer’s rights after a valid transaction has been concluded.

14. Payment

Payments made through our website may be processed using third-party payment providers, including PayFast.

Payment must be successfully authorised or received before an order is processed for fulfilment, unless otherwise agreed by ALP IT Solutions.

Customers must only use payment methods and payment accounts that they are authorised to use.

We do not intentionally store complete payment-card information where that information is processed directly by the relevant payment provider.

For more information about how payment-related information is handled, please refer to our Privacy Policy.

15. Failed, Reversed or Unverified Payments

If payment is:

Declined
Reversed
Cancelled
Not received
Insufficient
Flagged for verification
Otherwise unsuccessful

we may place the order on hold or cancel the order until the payment issue has been resolved.

We may request reasonable information to verify a payment or transaction.

We will never ask you to provide your complete card number or card security code by ordinary email.

16. Delivery

We arrange delivery through appropriate courier, logistics or fulfilment partners.

Delivery times displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

Product availability
Supplier processing
Courier delays
Incorrect delivery information
Public holidays
Severe weather
Industrial action
Power or infrastructure disruptions
Unforeseen events
Other circumstances outside our reasonable control

We will take reasonable steps to keep customers informed where a material delivery delay occurs.

17. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If a customer provides an incorrect or incomplete address and additional delivery costs are incurred as a result, the customer may be responsible for those reasonable additional costs, subject to applicable law.

Customers should ensure that someone is available to receive the delivery where required by the courier.

18. Delivery of Products Through Third Parties

Products may be delivered directly from a supplier, distributor or other fulfilment partner.

The parcel may therefore contain supplier or distributor branding or documentation.

This does not change the fact that the customer purchased the product through ALP IT Solutions.

19. Free Delivery

Where ALP IT Solutions offers free delivery above a specified order value, the applicable threshold and conditions will be displayed on the website or applicable promotion.

Unless otherwise stated, free delivery applies only to qualifying orders and may be subject to geographic, product or promotional conditions.

20. Risk and Delivery

ALP IT Solutions will handle delivery and risk in accordance with applicable law.

Nothing in these Terms is intended to transfer risk to a consumer in circumstances where applicable law places that risk on the supplier.

21. Returns and Refunds

Returns, exchanges and refunds are governed primarily by our Returns & Refund Policy.

The Returns & Refund Policy forms part of these Terms & Conditions.

The policy covers, among other matters:

Faulty products
Defective products
Damaged products
Incorrect products supplied
Customer ordering errors
Change-of-mind returns
Warranty claims
Return shipping
Refunds
Exchanges
Product assessments

Nothing in our Returns & Refund Policy or these Terms limits any statutory consumer right.

22. Consumer Protection Act

ALP IT Solutions respects the rights and protections provided to consumers under the Consumer Protection Act 68 of 2008 (CPA).

The CPA provides various consumer protections relating to matters including:

Fair and responsible marketing
Product information
Quality of goods
Consumer agreements
Returns
Warranties
Refunds
Unfair business practices
Consumer complaints

Where the CPA applies to a transaction, ALP IT Solutions will comply with its applicable requirements.

23. Consumer Warranty Rights

Goods supplied by ALP IT Solutions may be subject to statutory consumer warranties as well as manufacturer’s, distributor’s or supplier’s warranties.

Our Returns & Refund Policy explains how customers can report faults and request assistance.

A manufacturer’s warranty does not replace statutory consumer rights.

24. Electronic Communications and Transactions

Transactions conducted through our website are electronic transactions.

The Electronic Communications and Transactions Act 25 of 2002 (ECTA) recognises electronic communications and transactions and contains requirements applicable to electronic transactions.

Where applicable, electronic records, order confirmations and communications may be retained as records of transactions.

We will provide customers with the information and documentation required by applicable law.

25. Customer Accounts

Customers may create an account on the website where this functionality is available.

You are responsible for keeping your account information accurate and protecting your login credentials.

You must notify us if you believe that your account has been accessed without authorisation.

We may restrict or close an account where reasonably necessary for security, fraud prevention or other legitimate purposes, subject to applicable law.

26. Privacy and Personal Information

ALP IT Solutions processes personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

What information we collect
Why we collect it
How we use it
When we share it
How we protect it
How long we retain it
Your rights under POPIA

By using our website and placing orders, you acknowledge that your personal information will be processed as described in our Privacy Policy and in accordance with applicable law.

27. Supplier and Fulfilment Information

To fulfil an order, we may provide necessary customer information to suppliers, fulfilment partners and delivery providers.

For example, information such as your name, delivery address, telephone number and order details may need to be provided to a supplier or courier.

Our Privacy Policy contains further information about this processing.

28. Product Reviews

Customers may be invited to submit product ratings and reviews.

Reviews must be honest and relevant to the product.

You must not submit content that:

Is unlawful
Is defamatory
Is abusive
Contains hate speech
Contains malicious code
Contains another person’s private information
Is deliberately misleading
Is promotional spam
Infringes another person’s rights

ALP IT Solutions may moderate or remove reviews that violate these requirements.

Where appropriate, reviews may be displayed publicly on the relevant product page.

Further information about the processing of review information is contained in our Privacy Policy.

29. Intellectual Property

Unless otherwise stated, the website and its original content are owned by ALP IT Solutions or used under licence.

This may include:

Website design
Text
Graphics
Logos
Original images
Marketing materials
Website functionality
Page layouts
Other original content

You may not reproduce, modify, distribute or commercially exploit our original website content without appropriate permission.

Manufacturer and supplier trademarks, logos, product images and intellectual property remain the property of their respective owners.

30. Third-Party Intellectual Property

Product names, trademarks, logos and other intellectual property belonging to manufacturers, suppliers and other third parties remain the property of their respective owners.

Nothing on this website grants you ownership of third-party intellectual property.

31. Third-Party Websites and Services

Our website may contain links to third-party websites and services.

These may include payment providers, manufacturers, suppliers, social-media platforms and other services.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of third-party websites is subject to their applicable terms and policies.

32. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Completely secure
Free from technical problems

The website may occasionally be unavailable because of maintenance, upgrades, technical failures or circumstances outside our reasonable control.

33. Website Security

We take reasonable steps to protect our website and systems.

However, no internet-based system can be guaranteed to be completely secure.

Customers should maintain appropriate security on their own devices and should not share account passwords or other confidential credentials.

34. Errors and Corrections

Despite our reasonable efforts, the website may occasionally contain:

Typographical errors
Product-description errors
Pricing errors
Stock-information errors
Image errors
Technical errors

Where we identify a material error affecting an order, we will take reasonable steps to correct the matter and communicate with the affected customer.

Nothing in this clause limits rights available to consumers under applicable law.

35. Limitation of Liability

To the extent permitted by law, ALP IT Solutions will not be liable for losses arising solely from:

Temporary website unavailability
Events outside our reasonable control
Third-party website failures
Third-party service interruptions
Courier delays caused by circumstances outside our reasonable control
Customer-provided information that is incorrect or incomplete

However, nothing in these Terms excludes or limits:

A consumer’s statutory rights
Liability that cannot legally be excluded or limited
Liability arising from fraud or fraudulent misrepresentation
Any other liability that applicable law prohibits us from excluding or limiting

We do not use these Terms to remove or reduce consumer remedies provided by applicable law.

36. Events Outside Our Reasonable Control

ALP IT Solutions will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including where applicable:

Natural disasters
Severe weather
Floods
Fires
Power failures
Internet infrastructure failures
Cybersecurity incidents
Industrial action
Transport disruptions
Supplier disruptions
Government action
Pandemics
Other extraordinary events

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with affected customers.

37. Fraud Prevention

We may use reasonable measures to identify and prevent fraudulent or suspicious transactions.

Where necessary, an order may be delayed while verification takes place.

We may cancel or decline a transaction where reasonably necessary to prevent fraud or unlawful activity, subject to applicable law.

38. Complaints

If you have a complaint about an order, product, delivery, return, refund or our service, please contact us first.

General Enquiries: enquiries@alp-it.co.za

Returns: returns@alp-it.co.za

Telephone: +27 71 394 2559

Please provide your order number and relevant details so that we can investigate the matter.

We will make reasonable efforts to resolve complaints fairly and efficiently.

Nothing in this section prevents a consumer from exercising any statutory right to lodge a complaint with an appropriate regulatory or dispute-resolution body.

39. Dispute Resolution

Where a dispute arises, we encourage customers to contact ALP IT Solutions first so that we can attempt to resolve the matter directly.

We will make reasonable efforts to resolve legitimate complaints without unnecessary formal proceedings.

Nothing in this section prevents either party from exercising a right or remedy available under applicable law.

Where appropriate and where both parties agree, a dispute may be referred to mediation or another alternative dispute-resolution process.

40. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with subject to applicable South African law and any mandatory consumer protections or dispute-resolution mechanisms applicable to the transaction.

41. Changes to These Terms

ALP IT Solutions may update these Terms & Conditions from time to time.

Changes may be made to reflect:

Changes in our business
Changes to our website
Changes to supplier or fulfilment arrangements
Changes to products or services
Changes in technology
Changes in applicable laws or regulations

The updated Terms will be published on this page together with the revised “Last Updated” date.

Where a change materially affects an existing customer’s rights or an existing transaction, we will take reasonable steps to ensure that the change is applied appropriately and in accordance with applicable law.

42. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply to the extent permitted by law.

43. No Waiver

If ALP IT Solutions does not immediately enforce a provision of these Terms, that does not mean that we have permanently waived our right to enforce that provision.

44. Entire Agreement

These Terms, together with the Privacy Policy, Returns & Refund Policy, Cookie Policy and any other policies expressly incorporated into them, form the principal terms governing your use of the website and purchases from ALP IT Solutions.

Where a conflict exists between these Terms and a mandatory provision of applicable law, the mandatory legal provision will prevail.

45. Contact Information

ALP IT Solutions

CIPC Registration Number: 2020 / 939572 / 07

Physical Address:
6 Alamein Street
Rustenburg
North West
0299
South Africa