Last Updated: 11 August 2026

ALP IT Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how ALP IT Solutions collects, uses, stores, protects and shares personal information when you visit or use our website, https://alp-it.co.za, create an account, place an order, contact us, submit a product review, subscribe to communications, or otherwise interact with us.

This Privacy Policy should be read together with our Terms & Conditions, Returns & Refunds Policy and Cookie Policy.

1. Who We Are

The website https://alp-it.co.za is operated by ALP IT Solutions, a South African online retailer of computer hardware, components, IT products, accessories and related products.

For purposes of applicable data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), ALP IT Solutions is responsible for the processing of personal information described in this Privacy Policy.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Email: enquiries@alp-it.co.za

For returns-related matters:

Email: returns@alp-it.co.za

2. What Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

2.1 Identification and Contact Information

This may include:

- Full name

- Email address

- Telephone or mobile number

- Billing address

- Delivery address

- Account username

- Information you provide when contacting us

We only request information that is reasonably necessary for the relevant purpose.

2.2 Order and Transaction Information

When you place an order, we may collect and retain information such as:

- Products ordered

- Order number

- Order date

- Order value

- Billing information

- Delivery information

- Order status

- Payment status

- Refund information

- Communications relating to your order

2.3 Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not require you to provide your complete card details directly to ALP IT Solutions where the payment is processed securely by our payment service provider.

Payment providers may process payment information in accordance with their own privacy policies, security requirements and applicable laws.

2.4 Technical and Website Information

When you visit our website, certain technical information may automatically be collected, depending on the technologies enabled on the website.

This may include:

- IP address

- Browser type

- Device type

- Operating system

- Referring website

- Pages visited

- Approximate location derived from technical information

- Date and time of visits

- Website interaction information

- Error and diagnostic information

2.5 Account Information

If you create an account with ALP IT Solutions, we may store information associated with your account, including your name, email address, billing and delivery information, order history and account preferences.

You are responsible for keeping your account credentials confidential.

2.6 Product Reviews

If you submit a product review, rating, comment or other feedback, we may collect the information contained in your submission.

Depending on how the review system is configured, your display name, rating and review may be publicly visible on the relevant product page.

Please do not include personal, confidential or sensitive information about yourself or another person in a public review.

2.7 Information You Provide Directly

We may collect information when you:

- Contact us by email

- Submit a contact form

- Request assistance

- Ask about a product

- Request a return or refund

- Submit a warranty-related enquiry

- Subscribe to marketing communications

- Participate in a promotion

- Submit feedback

- Communicate with us through other supported channels

3. How We Collect Personal Information

We may collect personal information through:

- Our website

- WooCommerce and associated website functionality

- Checkout and order forms

- Customer account registration

- Contact forms

- Emails

- Product reviews

- Customer-service interactions

- Cookies and similar technologies

- Payment service providers

- Delivery and logistics providers

- Suppliers and fulfilment partners where necessary to process an order

- Other service providers that support the operation of our business

We may also receive information from third parties where this is necessary to complete or support a transaction or where permitted by law.

4. Why We Use Your Personal Information

We process personal information for legitimate and lawful business purposes, including where necessary to perform a contract with you, comply with legal obligations, protect our legitimate interests, or where you have provided consent where consent is required.

We may use personal information to:

4.1 Process Orders

- Receive and process orders

- Confirm orders

- Process payments

- Check order status

- Arrange fulfilment

- Arrange delivery

- Provide invoices and order documentation

- Communicate with you regarding your purchase

4.2 Provide Customer Support

We may use your information to:

- Respond to enquiries

- Assist with products

- Investigate complaints

- Process returns

- Process refunds

- Assist with warranty-related matters

- Provide order updates

4.3 Operate and Improve Our Website

We may use technical and usage information to:

- Operate the website

- Maintain website security

- Diagnose technical problems

- Improve website performance

- Improve the customer experience

- Understand how visitors use the website

4.4 Prevent Fraud and Protect Our Business

Information may be processed to:

- Detect and prevent fraudulent transactions

- Protect customer accounts

- Protect our website and systems

- Investigate suspicious activity

- Prevent misuse of our services

- Protect our legal rights

4.5 Meet Legal and Regulatory Requirements

We may process and retain information where necessary to:

- Comply with applicable laws

- Meet accounting and tax obligations

- Respond to lawful requests

- Resolve disputes

- Establish, exercise or defend legal claims

4.6 Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about ALP IT Solutions, products, promotions, specials or other relevant communications.

Where consent is required, we will obtain the appropriate consent.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, payment notifications, delivery updates or important information relating to your account or purchase.

5. Sharing Personal Information With Third Parties

ALP IT Solutions does not sell or rent your personal information to third parties.

We may, however, share or disclose personal information where reasonably necessary for legitimate business purposes, to perform a transaction, to provide services to you, or where required or permitted by law.

Depending on the transaction, recipients may include:

5.1 Payment Service Providers

We may share information necessary to process and verify payments with our payment service providers, including PayFast, where applicable.

Payment providers may process information in accordance with their own privacy policies and applicable laws.

5.2 Suppliers and Fulfilment Partners

ALP IT Solutions operates an online retail and dropshipping model.

Where necessary to fulfil an order, relevant customer and delivery information may be shared with our supplier or fulfilment partners, including Syntech Technologies, so that the products ordered can be sourced, processed and delivered.

Only information reasonably necessary for fulfilment will be shared for this purpose.

5.3 Couriers and Delivery Providers

We may provide your name, delivery address, telephone number, email address and other relevant information to courier or logistics providers where necessary to deliver your order.

5.4 Technology and Service Providers

We may use third-party providers that assist us with:

- Website hosting

- Website security

- Website maintenance

- Email communications

- Customer support

- Analytics

- Payment processing

- Order processing

- Data storage

- Fraud prevention

These providers may process personal information on our behalf or as otherwise permitted by applicable law.

5.5 Legal and Regulatory Authorities

We may disclose personal information where required or permitted by law, including where necessary to:

- Comply with a legal obligation

- Respond to a lawful request

- Comply with a court order

- Prevent fraud or unlawful activity

- Protect the rights, property or safety of ALP IT Solutions, our customers or others

6. Sharing Information With Suppliers for Dropshipping

Because ALP IT Solutions operates using a dropshipping/third-party fulfilment model, products may be fulfilled and dispatched by our suppliers or logistics partners.

When you place an order, we may need to provide relevant information such as your name, delivery address, contact number and order details to the applicable supplier or fulfilment partner.

This information is provided solely to the extent reasonably necessary to process and fulfil your order and arrange delivery.

Our use of fulfilment partners does not remove or limit your rights as a consumer under applicable South African law.

7. Payment Information

Payments made through our website may be processed through third-party payment providers.

Where a payment provider processes your payment, your payment information may be subject to that provider’s privacy policy and security procedures.

ALP IT Solutions does not intentionally store complete payment-card information where this is handled directly by the relevant payment provider.

We may retain information relating to the payment transaction, such as:

- Payment status

- Transaction reference

- Order number

- Amount paid

- Date of payment

- Refund information

This information may be retained for accounting, reconciliation, customer-service, fraud-prevention and legal purposes.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

- Keep products in your shopping cart

- Maintain your customer session

- Remember account preferences

- Support website functionality

- Improve website performance

- Understand website usage

- Improve the customer experience

- Support security and fraud prevention

Some cookies may be necessary for the website to function correctly, while others may be used for optional functionality, analytics or other purposes.

For more information, please see our Cookie Policy.

9. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, services or platforms.

These may include payment providers, social-media platforms, manufacturers, suppliers, courier services, analytics services and other external services.

When you interact directly with a third-party website or service, that third party may collect and process information in accordance with its own privacy policy.

ALP IT Solutions is not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information directly to that service.

10. Embedded Content

Pages on our website may contain embedded content such as videos, images, maps, social-media content or other third-party material.

Embedded content may operate in a similar manner to visiting the third-party website directly.

The relevant third party may collect information, use cookies or similar technologies, or record your interaction with its content.

Such processing is governed by the third party’s applicable privacy policy.

11. Product Reviews and Customer Feedback

We may invite customers to submit ratings and reviews of products purchased through ALP IT Solutions.

When you submit a review:

- The review may be displayed on the relevant product page.

- Your rating may be displayed publicly.

- Your chosen display name may be displayed publicly.

- We may moderate reviews to remove content that is unlawful, abusive, misleading, discriminatory, defamatory, promotional spam or otherwise inappropriate.

- We may retain the review as part of the website’s product-review history.

Please do not include passwords, payment information, identification numbers, addresses or other sensitive personal information in a public review.

We will not require you to provide a positive review in exchange for a benefit.

12. Customer Accounts

If you create an account on our website, you may be able to view and manage information associated with your account.

You are responsible for:

- Providing accurate information

- Keeping your account information up to date

- Protecting your password

- Not sharing your login credentials

If you believe your account has been accessed without authorization, please contact us as soon as possible.

We may suspend or close accounts where reasonably necessary to protect the website, our customers or our business, subject to applicable law.

13. Direct Marketing

Where permitted by applicable law, ALP IT Solutions may communicate with customers about products, services, promotions and special offers.

You may object to direct marketing or unsubscribe from marketing communications.

Transactional communications are different from marketing communications. For example, we may still send you an order confirmation, payment notification, delivery update, return update or other essential communication relating to a transaction even if you have opted out of marketing communications.

14. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where required or permitted by applicable law.

Different types of information may therefore be retained for different periods.

For example, information relating to purchases may need to be retained for accounting, tax, warranty, customer-service, fraud-prevention and legal purposes.

We may retain information for longer where it is necessary to:

- Comply with legal obligations

- Maintain financial and accounting records

- Resolve disputes

- Establish or defend legal claims

- Prevent fraud

- Maintain security records

- Protect our legitimate business interests

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

15. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have rights in relation to your personal information, including the right to:

- Request access to personal information we hold about you.

- Request correction of inaccurate or incomplete personal information.

- Request deletion of personal information where there is a lawful basis for doing so.

- Object to certain processing of your personal information.

- Object to the use of your personal information for direct marketing.

- Withdraw consent where processing is based on consent.

- Request information about how your personal information is processed.

- Lodge a complaint regarding the processing of your personal information.

These rights are subject to applicable legal exceptions. For example, we may need to retain certain information where required by law or where necessary to establish or defend legal claims.

16. How to Exercise Your Privacy Rights

To make a privacy-related request, please contact:

Email: enquiries@alp-it.co.za

To protect your personal information, we may need to verify your identity before completing certain requests.

Please provide enough information for us to understand your request and identify the relevant information.

We will handle requests within the periods and in accordance with the procedures required by applicable law.

17. Security of Personal Information

ALP IT Solutions takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on the circumstances, security measures may include:

- Access controls

- Password protection

- Website security measures

- Secure payment processing through appropriate payment providers

- Administrative controls

- Limiting access to personal information to persons who reasonably require it

- Monitoring and security measures designed to identify suspicious activity

No method of transmitting or storing information can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take appropriate steps in accordance with applicable law.

18. Data Breaches and Security Incidents

If a security compromise occurs that affects personal information, ALP IT Solutions will assess the incident and take reasonable steps to contain, investigate and address it.

Where notification is required by applicable law, we will notify affected persons and/or the relevant regulatory authority in accordance with the applicable legal requirements.

19. Children’s Personal Information

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can investigate and take appropriate action.

20. International Processing of Personal Information

Some third-party technology, hosting, payment, analytics or other service providers used in operating an online store may process information outside South Africa.

Where personal information is transferred outside South Africa, ALP IT Solutions will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data-protection requirements.

21. Accuracy of Personal Information

We rely on customers to provide accurate and current information.

You should ensure that your account, billing, delivery and contact information is correct.

If you discover that information we hold about you is incorrect, please contact us so that we can update it where appropriate.

22. Data Minimisation

ALP IT Solutions aims to collect and process only personal information that is reasonably necessary for the relevant purpose.

We do not intentionally collect personal information that is unnecessary for providing our services, processing transactions, operating our website, complying with legal requirements or conducting legitimate business activities.

23. Fraud Prevention and Security

We may process personal information to identify, investigate and prevent:

- Fraudulent transactions

- Payment fraud

- Account abuse

- Unauthorised access

- Website attacks

- Other unlawful or harmful activity

This may include using information relating to orders, payments, accounts, devices, IP addresses and website activity where reasonably necessary for security and fraud-prevention purposes.

24. Business Transfers

If ALP IT Solutions undergoes a merger, restructuring, acquisition, sale of assets or other business transaction, personal information may form part of the assets or records transferred as part of that transaction, subject to applicable law.

Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.

25. Changes to This Privacy Policy

ALP IT Solutions may update this Privacy Policy from time to time to reflect changes to:

- Our business operations

- Website functionality

- Third-party services

- Legal or regulatory requirements

- Data-processing practices

The updated version will be published on this page with a revised Last Updated date.

Where a change materially affects your rights or how we process personal information, we will take reasonable steps to communicate the change where required or appropriate.

26. Complaints

If you have a concern about how ALP IT Solutions handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Privacy enquiries: enquiries@alp-it.co.za

You may also have the right to lodge a complaint with the Information Regulator of South Africa where you believe that your rights under applicable data-protection legislation have been infringed.

Information about the Information Regulator and its complaint procedures is available through its official website.

27. Contact Information

ALP IT Solutions

CIPC Registration Number: 2020 / 939572 / 07

Physical Address:
6 Alamein Street
Rustenburg
North West
0299
South Africa

Telephone: +27 71 394 2559

General Enquiries: enquiries@alp-it.co.za

Returns: returns@alp-it.co.za

Website: https://alp-it.co.za

Business Hours: Monday to Friday, 09:00–17:00 South African Standard Time